Account deletion

Delete your Playnitive account

This page is for the account you created in the Playnitive parent app. Send us the request here, confirm it from the email address on the account, and we delete it. If you can still sign in, you can also do it yourself in the app, under Profile.

Request deletion

Tell us which account to delete. We only act on a request confirmed from the email address the account was registered with, so use that one.

The one you registered with, or signed in with through Google. We use it to find the account and to send you the confirmation email.

What happens after I send the request?

  1. You send the request

    Fill in the form on this page with the email address on the account.

  2. You confirm it from your inbox

    We email that address. Reply to the email and we know the request really comes from the account's owner. If it was not you, ignore it and nothing happens.

  3. We delete the account

    Within 30 days of your confirmation, usually much sooner, the account is deleted and we email you that it is done.

Faster

Delete it in the app if you can still sign in

Open the Playnitive app, go to Profile and tap Delete account. It asks for your parent PIN and deletes everything immediately, with no email exchange.

This page is for when you can no longer sign in, have already removed the app, or would simply rather ask in writing.

What gets deleted?

  • Your account: name, email address, password or Google sign-in link, and every signed-in session of the app.
  • The link between the account and your toys.
  • If you ask for it: the toys themselves, with their child profile, settings and conversation summaries.

What cannot be deleted straight away?

  • An active subscription blocks deletion, because it would go on charging you. Cancel it first in the app, or ask us to in the request, and we cancel it before deleting.
  • The invoices and payment records behind a subscription or a pre-order stay for as long as Hungarian accounting law requires, eight years from the end of the year they fall in. They are kept separately from the account and used for nothing else.
  • Nothing about your child's voice: raw audio is never stored, so there is no recording to delete.

Or just email us

If you would rather use your own mail app, write to us from the email address on the account with the subject Delete my account. That already counts as a confirmed request, so there is nothing further to reply to.

[email protected]